FAQ Custom Design
For fashion and bridal


Do I need to know what I want in order to meet with a designer?

Some people come in with pictures of ideas on their phones or printed out.  Some people have no idea what they want, but come in with jewelry they no longer wear that contains stones they want to repurpose or with loose stones that they want set.  To get started, all you need to do is to come in and meet with one of our designers. They will help you find your way or take your idea to the next step.

Do I need to schedule an appointment to come in and talk about a design?

Appointments aren’t necessary but are recommended. If you know when you’d like to come in, having an appointment will save you from waiting if our designers are working with others when you come in.  If you don’t know when you’ll be coming in we gladly accept walk-ins.  

Does it cost anything to come in and talk about a potential design?

No.  We don’t charge for consulting or basic sketches.  Once the design is decided on, the next step is building a model of the piece in the computer and making a resin model of it for you to hold and check out.  This step does require a $75 non-refundable payment. If your design requires intricate sketches as in the case of hand engraving, money down may be needed based on the extensivity of the design.

Can we design something long-distance?

Yes.  Creating a custom design with an out-of-town client has it’s set of challenges, but we have successfully tackled these before.  The ease of the process can depend on the complexity of the design as well as how good you are at visualizing and communicating what it is you want.  Contact us if you’re interested in doing a long-distance project and we can talk about details. We would love to hear from you. 

What if I want to have a ring made as a gift/engagement but don’t know the person’s finger size?

While it is much better to know their finger size for certain, if your goal is to keep the ring a surprise, we can make the ring based on your best guess.  If you know they have a ring they already wear on that finger, we can take a measurement off of it and go from there. Keep in mind a person’s fingers are usually all different sizes, even from right hand to left hand based on which hand is dominant.  Most rings can be sized after being finished but there can be difficulties based on the design, type of setting, and number of stones. Especially if the size is off by a fair amount, the ring may not be able to be sized. If it is possible to size, there could be an additional charge due to more metal being added etc. 


What type of materials do you use to create your custom pieces?

We deal with precious metals such as gold (yellow, white, rose), silver (Sterling, Continuum), and platinum.  We do not manufacture in tungsten, titanium or other non-precious metals. 

How do I pick out a diamond?

While choosing a diamond can seem like a daunting task, especially to young people just starting to look for an engagement ring, we can share with you all the information you need in order to make a great decision. One of our experienced jewelers or appraisers will go over diamond grading and other helpful information with you to find out your preferences before showing you a few stones.  Even though two stones may be graded the same, they can look very different in person so it is very important for you to see the stone in person before purchasing. If you are looking for a unique cut or size we do not have on hand, we can easily get additional stones in for you to view usually in a couple days. We have you take a look at each stone under magnification, guiding you to see the differences between them  to help you make an informed decision.  

Will you set stones not purchased from Jay F Jeweler?

Yes.  Bring in any stones you’re interested in using.  We will look them over and as long as they are in good condition we can use them in your new design.  If there are chips or other issues with your stones we will let you know of the potential risks in re-mounting them.

Where do you get your raw materials such as gold and gemstones?

We use responsible sources for the gold that is used in your item.  It is recycled and refined to exact gold quality standards. We do not use gold that has not been refined and certified to the quality we order.
All of our diamonds and gemstones used for our custom designed items and bridal are new and come directly from sources that cut these items.

Do you use lab created diamonds?

No.  Lab created diamonds may have their place in costume jewelry and other similar applications but you will not find them here.  When you shop at Jay F. you know your diamonds are genuine.

Can I bring in metal to use in my new piece?

Often what we recommend is to use your metal for it’s trade in value instead of re-casting it.  If you have sentimental attachment to the metal you bring in, we can potentially use some of it in with the new casting.  If you use too much metal that has already been cast, your new piece could turn out porous or have other issues. We have taken items such as wedding bands and bent/fabricated them into something new without casting...it all depends on what you’re looking to have made.  

If I bring in old jewelry and we take out the stones to use in a custom piece, what happens to the rest of it?

We can either return the old mountings to you once the stones are removed, or you can trade in the old metal to be used as a credit towards your new item.  Removing stones often damages the original mounting to where it can no longer be used. In certain cases though a mounting can be preserved for another stone.  If you are wanting to reuse an old mounting, be sure to talk to us about it before stones are removed (stones are taken out once you give us the go-ahead on a custom piece).


How long does it take to create a custom piece?

The time frame varies based on a number of factors, but in general it will take about two weeks to build your design in the computer for you to view before the piece gets made, and about three weeks to complete the piece once you give us the go-ahead.  If your piece is going to be made in Platinum it could take an extra week to complete. If you have a time constraint for when you need a piece, feel free to ask if something is possible. 

Do you send out any of your work? Will my stones be sent out during the process?

No. We do all of our work in our state of the art shop that you can view from our showroom.  On rare occasions such as where we need to find a match for a specific colored stone, we might need to send it out to a supplier to obtain the best match, but only after you are informed and give us your permission. 

Is custom design expensive? How much will it cost?

We are competitively priced because we do all our own work ourselves.  We do make our pieces to last however, so if you compare us to a store that compromises designs to save costs on metal or stone quality, we may have a higher estimate.  Come in and talk to one of our designers about what you want made and once we know what you’re looking for, we can build a model of it in our computer in order to compute an estimate.

Who is making my jewelry?

Our in-house CAD Artists, the ones who build the model of your piece in the computer, are also goldsmiths. Because of their experience at the workbench, they will not only build you a design that looks good on the computer, but one that will be well-built in the physical world and stand the test of time.  We also have our own state-of-the-art 3D printers and do our own casting, allowing us to control every aspect of your jewelry’s creation. Once a piece is cast, it is given to one of our in-house jewelers who have a total of _85___ years experience. They set stones under high powered microscopes and finish your piece all within our windowed shop.  You can see them working from our showroom anytime you stop by.

Will my custom piece come with an appraisal?

If your custom piece has $600 worth of materials used, you will receive an appraisal automatically.  If it is less than $600 and you would like an appraisal, there will be a $45 charge. 

What if my new ring doesn’t fit?

We will size your new ring for you at no charge.  If you make a ring as a gift for someone whose finger size we did not know for sure, there could be a charge for upsizing based on how far we need to go. 

I want to get engaged. What is the difference between an engagement ring and wedding band?  Do I need both?

First of all congratulations! Traditionally, a woman is given an engagement ring at the time of the proposal; this is the one that typically has the largest center diamond prominently displayed.  Nowadays, many women are opting for a lower setting and some even choose a center stone other than a diamond, like a sapphire for example. Men do not traditionally wear an engagement ring.
A wedding band is usually added to an engagement ring during the wedding ceremony. It is typically a simpler band maybe set with smaller stones.  Sometimes two wedding bands are added to the engagement ring, one on each side. At the wedding ceremony the groom will receive a wedding band of his own.  That is the traditional route. 

Depending on the design of the engagement ring and the person’s preferences who is wearing it, a wedding band might not be desired.  Sometimes they will opt for a plain band to wear in place of the engagement ring for trips or based on their occupation and sometimes they will not purchase one at all...either way is perfectly acceptable. 

If you do plan to purchase both an engagement ring and wedding band, you can either do so at the same time or wait until closer to the wedding to get the wedding band.  If you do not purchase both at the same time, it is helpful to have an idea of how a band could fit against the type of engagement ring you’re looking at.