1. Do I need to know what I want in order to meet with a designer?
No, you do not need to have a clear picture of the jewelry piece you want when you come into Jay F. Jeweler for a custom design. You can bring us your thoughts, pictures, notes, loose gems, or old jewelry you would like to repurpose. To get started, all you need to do is to come in and meet with one of our designers. They will help you turn your ideas into a stunning piece of fine jewelry.
2. What does redesign mean?
Redesign means you bring a piece of jewelry you own to Jay F. Jeweler and we work with you to create something new from the foundation of your current jewelry collection. Redesigned jewelry is not limited by the type of jewelry you bring in. We have turned family heirloom rings into earrings and pendants into rings. Our goal is to help you create a modern jewelry piece you love out of a cherished or outdated piece in your current collection.
If we do not use the full jewelry piece in the redesign we will return any loose stones to you and give you store credit for any leftover gold. You can use this store credit towards your new design or a future purchase.
3. Do I need to schedule an appointment to come in and talk about a design?
Appointments are highly recommended. If you know when you would like to come in, having an appointment will save you time if our designers are working with other customers in the store when you stop by. If you don’t know when you’ll be coming in, we gladly accept walk-ins.
To schedule an in-person appointment with one of our designers, please call us at (952) 432-9595, contact us at firstname.lastname@example.org, or reach out to us on the chat feature of our website.
We are currently accepting online appointments if you would like to have a virtual consultation with one of our designers. To schedule a virtual consultation, please call us at (952) 432-9595, contact us at email@example.com or reach out on the chat feature of our website.
4. Does it cost anything to come in and talk about a potential design?
No. We do not charge a consulting fee. You can come in and talk to us about your ideas and plans anytime, but an appointment is recommended. If a complete sketch of your design is created, there will be a $45 non-refundable fee for our designer's work. Once a design is approved by you, our next step is to build a model of the piece in the computer and make a resin model of it for you to hold and examine. This step requires a $95 non-refundable fee.
* You are welcome to keep this model when the design is complete. Creating a custom piece for you or a loved one is a special gift and keeping the model you helped create can be a way to document the time and care you took to create a one-of-a-kind piece.
5. Can we create custom pieces with you virtually?
Yes we can! We have created custom pieces for long-distance customers before the Covid-19 pandemic and are ready to help you create a beautiful custom piece without ever needing to enter our store. Whether you are far away or staying at home, we will work with you through virtual appointments to create stunning jewelry pieces just for you!
The ease of this process can depend on the complexity of the design as well as how good you are at visualizing and communicating what it is you want. Contact us if you’re interested in doing a virtual project and we can talk about the details. We would love to hear from you.
6. What if I want to have a ring made as a gift/engagement but don’t know the person’s finger size?
While it is much better to know their finger size for certain, if your goal is to keep the ring a surprise, we can make the ring based on your best guess. If you know they have a ring they already wear on that finger, we can take a measurement off of it and start the design process.
Keep in mind a person’s fingers are usually all different sizes. A person’s finger size can even differ between their dominant and non-dominant hand. Most rings can be sized after being finished but there can be difficulties based on the design, type of setting, and number of gemstones.